RETURN POLICY AND WARRANTIES 128 Railroad Dr, Ivyland, PA 18974 Toll Free 1-877-LRGE-BED (1-877-574-3233)215-942-9971 . FAX: 215-942-8803
RETURN GOODS POLICY RETURN AUTHORIZATION IS REOUIRED BEFORE RETURNING ANY ITEM. WITHIN 10 DAYS OF DELIVERY, RETURNS WILL BE SUBJECT TO A 30% RESTOCKING FEE, PLUS SHIPPING, AND ANY ADDITIONAL COSTS RESULTING FROM DAMAGE OR USE. RETURNS MUST BE IN ORIGINAL PACKAGING AND PALLET. AFTER 10 DAYS FROM DATE OF DELIVERY, WE RESERVE THE RIGHT TO REFUSE RETURNED GOODS FOR ANY REASON. IF ACCEPTED, THE AMOUNT OF CREDIT WILL BE AT THE DISCRETION OF BIG BOYZ INDUSTRIES, INC. BIG BOYZ INDUSTRIES, INC. WARRANTY POLICY • QUEEN'S PRIDE 600LM • QUEEN'S PRIDE 600LM-CONVERTIBLE • LOW BED 800 • KING'S PRIDE 1000 • OPTIONAL ACCESSORIES BIG BOYZ WARRANTS THAT ITS PRODUCTS ARE FREE OF DEFECTS IN MATERIALS AND WORKMANSHIP. MOTORS AND ELECTRONICS, CASTORS, CABLES, PINS, BED RAIL RELEASE KNOB AND SCALES WARRANTEED FOR A PERIOD OF 1 YEAR. BED FRAME, DECKS, TRAPEZE AND BED RAILS WARRANTEED FOR A PERIOD OF 5 YEARS. MATTRESS AND MATTRESS COVER WARRANTEED FOR A PERIOD OF 1 YEAR. IF ANY PRODUCT IS FOUND TO BE DEFECTIVE WITHIN THE WARRANTY PERIOD, THE CUSTOMER MAY RETURN THE DEFECTIVE PART TO BIG BOYZ. BIG BOYZ WILL REPAIR OR REPLACE THE ITEM AT NO ADDITIONAL COST TO THE CUSTOMER. THIS WARRANTY BECOMES VOID IF THE PRODUCT SHOWS EVIDENCE OF MISHANDLING, TAMPERING, OR USE CONTRARY TO THE APPLICABLE INSTRUCTION MATERIALS, SHIPPING DAMAGE, OR REPAIR PERFORMED BY OTHER THAN SERVICE PERSONNEL AUTHORIZED BY BIG BOYZ.